Troubleshooting Tips

Last Updated: 3/23/2021 1:20 PM

Zoom Troubleshooting Tips

Meeting is for authorized attendees only:authorized attendees

  • This pop up is expected. When teachers have set their meetings to allow only authorized users (Pike students and staff) to join, this box forces students to login.
  1. Click “”Sign in to Join”
  2. On the right, click “Sign in with SSO”
  3. Type msdpike-org for the company domain name. Click continue
  4. Select or enter your 500#####@students.pike.k12.in.us

Do you have these Zoom issues?​​​​​

join browser

 

 

 

 

 

 

  • Try Joining from the Browser
    1. Find the “Launch Meeting” tab in Chrome.
    2. Click the blue link at the bottom for “Join from Your Browser”. (You may need to scroll to see it)
    3. Select your Pike Google Account or enter your 500#####@students.pike.k12.in.us email and then your password.
    4. DO NOT CHANGE YOUR NAME! Your teacher may not let you into the meeting if your name is changed!
    5. Click “Join”.
    6. Wait for your teacher to let you in the meeting.

joining from browser

Zoom Window

  • If you think you've been "kicked out" or your Zoom window disappears, click on the Zoom icon at the bottom of your screen to find it. 
  • If the Zoom window will not close by clicking on the "X", tap with two fingers on the Zoom icon at the bottom and then click "Close".

No video or sound in Zoom on a CHROMEBOOK?

  • 📷Test the camera in the Camera app (search “Camera” by clicking on the gray circle in the bottom left corner of the screen). Can you see yourself? If yes, try closing no imagesZoom and joining again. If no, try a hardware reset as listed below. 
  • 🔉Test the sound by turning up the volume and opening a Youtube video. Do you hear the video? If yes, try closing Zoom and joining again. If no, try a hardware reset as listed below. 
    • hardware reset

Is your microphone too loud or your teacher can’t hear you? Adjust the microphone volume on your Chromebook.         volume bar

                      adjust audio volume on chromebook

Google Assignments in Canvas

Canvas and google match

In order to view Google assignments in Canvas, you need to Authorize Google Drive using your Pike Google Account (500#####@students.pike.k12.in.us). Check to see if your account is authorized correctly.

  • Login to Canvas and click on the course you have a Google Assignment in.
  • Click on Google Drive. This is a blue link on the left side, usually under Modules, Announcements, etc. 
    • Note: If you do not see the Google Drive link, ask your teacher to enable it in their course Navigation settings OR check other courses to see if another teacher has the Google Drive link. It's okay if it's not the teacher that posted the Google Assignment.
  • Once you click on Google Drive, you will see files created with the Google Account.
  • In the top right corner (still within the Canvas page), click the circle with a single letter/picture.
  • Is the email address that is displayed your school email? If no, click Sign Out.  
  • Click the blue Authorize and choose/enter your 500#####@students.pike.k12.in.us. 

 

Camera, sound, keyboard, mouse not working on a CHROMEBOOK?

  • 📷Test the camera in the Camera app (search “Camera” by clicking on the gray circle in the bottom left corner of the screen). Can you see yourself? If yes, try closing no imagesZoom and joining again. If no, try a hardware reset as listed below. 
  • 🔉Test the sound by turning up the volume and opening a YouTube video. Do you hear the video? If yes, try closing Zoom and joining again. If no, try a hardware reset as listed below. 
    • hardware reset

Is your microphone too loud or your teacher can’t hear you? Adjust the microphone volume on your Chromebook.         volume bar

                      adjust audio volume on chromebook

Check for Updates

  • Chromebook Update:
    1. Turn on your Chromebook.
    2. Connect your Chromebook to Wi-Fi.
    3. At the bottom right, select the time.
    4. Select Settings .
    5. At the bottom of the left panel, select About Chrome OS.
    6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
    7. Select Check for updates.
    8. If your Chromebook finds a software update, it will start to download automatically.
  • Chrome Browser Update:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you can't find this button, you're on the latest version.
    4. Click Relaunch.

Clear Cache and Cookies

  • Clearing the cache and cookies in your Chrome Browser can help with Zoom video and audio issues. 
    • On your computer, open Chrome.
    • At the top right, click More (3 dots) .
    • Click More tools Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    • Click Clear data.

To avoid confusion and errors on a personal computer that is shared by multiple people, students should have their Chrome Browser set up on the computer. This will allow parents to keep their bookmarks, passwords, and other browser data separate from the student's school work. The video below will show you how to set up a Chrome Browser for your student.

For password assistance, click here.

To reset your school password, call 317-387-2518 or 317-387-2517.